Cancellation & Refund Policy
Last updated on 05-06-2024 20:30:53
WAYANADAN TOUCH GARDEN believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• WAYANADAN TOUCH GARDEN does not accept cancellation requests for perishable items like
flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the WAYANADAN TOUCH GARDEN, it’ll take
6-8 Days days for the refund to be processed to the end customer.
Privacy Policy
At Ugaoo we recognize that privacy is very important. We promise to respect your contact preferences and to protect your private information. This Privacy Policy describes the information that is collected, how it is used and with whom it might be shared. This Privacy Policy applies to all of the services and products offered by ugaoo.com.
Please read carefully the Privacy Policy and the Terms of Use before you use our website, our tools or our services and before conducting any type of transaction with us. By using any of our services, you accept the practices described in this Privacy Policy and you agree to be bound by the Terms of Use.
Data Collection
We do not store your credit card information or other sensitive data on our servers. Ugaoo uses the services of the most secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data. All the information that is collected is used for products and services provision, billing, identification and authentication, services improvement, contact and research.
Ugaoo does not share your email address or other personally identifying information with any third parties, except our service providers, such as credit-card payment processors, performing services on our behalf. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Cookies & Tracking Information
When your browser visits our website, a cookie is created on your computer. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. The cookies are required in order to become a member of our service since they facilitate the access to our website and improve the user experience.
We use cookies to record current session information, encrypted users’ login information, provide services, and compile analytics about our users. In addition we may collect information about your browser type, your default language, the date-time of your visit and similar information which helps us track users’ movements around our website and understand the trends.
At Ugaoo we do our best to protect the personal information from unauthorized access, alteration or disclosure.
Data Protection and Security
We do not sell your Personal Information to anyone for any purpose. We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored by Ugaoo. All the passwords in our web service are hashed by using the SHA-1 cryptographic hash function. Both Ugaoo and our third party hosting vendors do the best to protect the personal information from unauthorized access, alteration or disclosure.
Information Sharing and Disclosure
Any personal information or content that you voluntarily disclose online (in reviews and discussion areas, within your public profile page etc.) becomes publicly available and can be collected and used by others. Your account name (not your email address) is displayed to other users when you send comments or messages through our Blog/Forums and other users can contact you through messages and comments.
Creation of account and order placements deems use of your email address without further consent for non-marketing or administrative purposes (such as notifying you of major website changes, updates on Terms and Conditions or Privacy Policy, alerting you to messages from other members or for customer service purposes). We use your contact information to send you offers based on your previous orders and your interests.
We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data etc.) to improve the quality and design of the website and to create new features, functionality and services by storing, tracking and analyzing user preferences and trends.When you post a comment or message, your Ugaoo ID or username that you are posting under is visible to other users. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ugaoo does not rent or sell your personal information.
Ugaoo will not share personal information about you with other people or other companies without your consent except to provide products or services you’ve requested and in the following circumstances: Ugaoo may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas, warrants, court orders or legal process or to establish or exercise our legal rights or defend against legal claims.It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use or as otherwise permitted or required by law. Ugaoo may share demographic information with business partners, such as “30% of users who regularly use Ugaoo are between 40 and 45″ or similar. No personally identifiable information will ever be used without your permission.
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law or in the good-faith belief that such action is necessary to comply with laws or respond to a court order, subpoena, or search warrant.
Ugaoo reserves the right to use the business name, logo and comments of its Registrants, Members and Customers in marketing documents, in Ugaoo website and in other marketing and promotional activities. At any time, the Registrants, Members and Customers of the Service can send a written notice to withdraw this authorization.
Ugaoo also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that Ugaoo believes, in good faith, is appropriate or necessary to enforce our Member Agreement, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site and to protect the rights, property or personal safety of Ugaoo, our users or others.
Changes and updates to this Privacy Notice
This Privacy Notice may be revised periodically. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Notice in effect when we received the personal information you provided. Your continued use of the Ugaoo websites constitutes your agreement to this Privacy Notice and any future revisions.
Android Application Privacy Policy
Force Majeure
https://www.ugaoo.com/ built the Ugaoo app as a Commercial app. This SERVICE is provided by https://www.ugaoo.com/ and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Ugaoo unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to User Identification, SMS for OTP , CALL PHONE. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
- Google Play Services
- Firebase Analytics
- Crashlytics
Log Data
All graphics, designs, interfaces, photographs, logos, trademarks, sounds, computer code, music, artwork, visual interfaces, contents are all owned and controlled by us; licensed, copyright, trademark laws, and various other property and competition laws included. In this context, no content must be uploaded, copied, reproduced, posted, displayed, encoded, transmitted or distributed in any way
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
This privacy policy page was created at privacypolicytemplate.net and modified/generated by App Privacy Policy Generator